Member Success Rep & Administrative Assistant – Work from home

Are you. . .
An incredibly organized, detail-oriented go-getter with high level administrative and customer service skills? Wanting to join a company that is making a difference in the world? If so, we want to hear from you!

At The Scholarship System, we’re driven by our mission and core values of helping families pay for college without student debt. Workplace ideals like work/family life balance and gaining new skills and knowledge are a part of who we are. When you join The Scholarship System team you truly become a partner in our shared success.

Great Reasons to join The Scholarship System include:
-Work from home – this is a fully remote position
-20-25 hours a week initially (the amount of time needed should increase after about a month – would like someone open to 30 hours per week eventually)
-Opportunities for growing your personal skills, knowledge and competencies
-A culture that emphasizes respect for every individual
-Company commitment to work/family life balance
-Knowing every day you are helping families work towards a debt-free education

This Role’s Purpose:
The purpose of this role is to provide elite customer service to all our members and those interacting with our company. Each day, you will have the opportunity to provide excellent customer service. You will be responsible for Intro Calls (a welcome call for all new members), and quick responses to any email, chat and social messages.

You will also be responsible for payment-related topics with customers. With this in mind, you can turn potentially negative experiences into positive ones.

Tasks Include:
-Managing customer service and sales inquiries as well as other email responses, webinar questions, social requests, and support tickets.
-Help manage accounts receivable, refund requests, and responses to credit card disputes.
-Supporting our community manager in our Facebook communities to ensure member engagement and success.
-Creating reports, including financial updates and reporting on other KPIs for the company.
-Scheduling email communications with our members and subscribers via ActiveCampaign.
-Future work to grow into: Setting up launches and support during live launches & promotions.

Qualified candidates will have:
-Exceptional customer service skills
-Excellent multi-tasking, organizational, and administrative skills
-Enjoys optimizing, improving, and fulfilling repeatable systems and processes
-Picks up technology quickly and easily
-Outstanding verbal/written communication skills
-Strong knowledge of English writing/grammar
-Exceptional personal character, including a strong work ethic, positive attitude, and willingness to assist others at all times
-This is a very hands-on position with the opportunity to truly impact the business, therefore, will be treated as a such and held to those standards
-Solely focused on The Scholarship System (versus having multiple ‘clients’)
-Competence in Google Suite, WordPress, Leadpages, ActiveCampaign, Zoho inbox, Asana and Slack are a plus.

Skills and Abilities
You are a strong fit for this position if the statements below are true for you:
-You fully embrace technology and dive into any opportunity to learn new systems and ways of doing things.
-You delight in the details and you don’t let little things slip through the cracks.
-You are comfortable working in a fast-paced and high-intensity environment.
-You would never utter the words “That’s not my job” – instead you always jump in to help
-You love any and all opportunities to over-deliver on your commitments.
-Your past employers would call you a natural go-getter. If you can do better work, you will always rise to the challenge.
-You are inherently compassionate and believe that most people are doing the very best they can.

**Note: If you have a business of your own that you plan to continue to grow, please do not apply. This is a nearly full-time gig and we are looking for a superstar that is excited to put their full focus into this position.

Application Instructions